Janine Cifelli Representation
Jaj Message
Our Portfolio
Advisor Approved
What Jaj Loves
June 2019 Issue

Dear Friends,

Oh, the lengths our JCR hoteliers go to accommodate and please their guests. It's simply unprecedented. Every property in our collection is, of course, exquisite and devoted to service. But even at this highest caliber, each continues to surprise and delight us with their creative responses - and anticipation of - guests' needs.

In this - our June issue - we highlight just a few of our favorite 'over-the-top' stories detailing the lengths our properties go. From sharing canines to climbing trees in search of the freshest breakfast fruit - nothing is impossible. Enjoy.

Warm Regards,
Jaj and Anthony

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Massages and picnic lunches on the beach are just a few of the complimentary hotel amenities you will receive when you mention the JCR Reward.

Please remember to mention the JCR Reward at the time of booking. Or send us an email at sales@janinecifelli.com

Contact Janine

jc@janinecifelli.com
(732) 473-9982
www.janinecifelli.com

HOTEL LE TOINY CLIMBING FOR COCONUTS

Hotel Le Toiny

Whether the request is for coconut water or coconut-infused cocktails, the action is the same. Matthieu, Hotel Le Toiny's athletic beach club manager, takes to the trees. Climbing the hotel's towering palms to retrieve the freshest coconuts possible. So yum.

Hotel Le Toiny
St. Barthelemy
Reservations: (800) 680-0832
reservations@letoiny.com

GIRAFFE MANOR GOES THE LENGTH FOR ITS GIRAFFES

The Safari Collection: Giraffe Manor

The Safari Collection's Giraffe Manor has been a breeding center for the endangered Rothschild giraffe for even longer than it has been a hotel. In the 1970s, there were just 80 Rothschild giraffes remaining in Kenya. Today, thanks in part to Giraffe Manor's careful breeding program, there are over 1000 Rothschild giraffes in the wild. Many of the giraffes born at the manor will eventually be released into the wild to grow natural populations. Love.

The Safari Collection: Giraffe Manor
Nairobi, Kenya
Reservations: +254 731 914 732
info@thesafaricollection.com

SHEEN FALLS FISHING MAGIC

Sheen Falls

Fishing is one of the most popular activities at Sheen Falls Lodge - with most guests enjoying the ritual of catching salmon or trout. But when one guest had his heart set on catching only trout, Sheen Falls' ghillie Brendan took matters into his own hands. Enlisting the help of a scuba diver to attach trout to the guest's fishing line. Shhhh.

Sheen Falls Lodge
Co. Kerry, Ireland
Reservations: +353 64 6641600
info@sheenfallslodge.ie

LAUCALA ISLAND SOURCES FROM AFAR

Laucala Island

Laucala Island guests may request specific items (ie tempur pillow) or alcoholic drinks like gluten-free beer, Casamigo tequila or Chopin vodka not readily available on the island. Or even locally - within Fiji. But guests would never know as the hotel team works swiftly behind the scenes to source the requested items from its overseas suppliers. All of course done pre-arrival.

Laucala Island
Fiji
Reservations: +679 888 0077
reservations@laucala.com

CLAYOQUOT DOGS ARE PART OF THE WILD LIFE

Clayoquot Wilderness Resort

Canines are part of the Clayoquot wild-life team. And there are plenty of dog friends to go around. One guest, missing her own pet, asked if one of the dogs could sleep in her tent. Not wanting to separate the dog from its (staff) owner at night, the resort made a fun concession. The dog would instead spend every hour of the day with the guest. The two quickly bonded.

Clayoquot Wilderness Resort
Vancouver Island, Canada
Reservations: (888) 333-5405
info@wildretreat.com

TIERRA GUIDES GIVE CLOTHES OFF BACK

Tierra Patagonia Hotel and Spa

Weather is one request Tierra Patagonia staff can't fully deliver. But even then, there are attempts to ease any discomfort. When one guest went horseback riding on a very cold and snowy morning, she greatly underestimated the weather. And soon was freezing on the horse. To ensure the guest would enjoy her experience, a Tierra guide quickly sacrificed his own warm jacket.

Tierra Patagonia Hotel & Spa
Torres del Paine, Chile
Reservations: (800) 829-5325
info@tierraatagonia.com

BODYHOLIDAY CATERS TO EVERY MEAL

Body Holiday

At BodyHoliday, the star of fitness, mind-body-spirit wellness and nutrition, eating right is all about personalization. For one guest, whose dietary requirements were so specific, a BodyHoliday chef joined her for every single meal. Guaranteeing she chose the right foods and ingredients. Now that's service.

The BodyHoliday
St. Lucia
Reservations: (800) 544-2883
u.s.reservations@sunsweptresorts.com

ROMANCE BY KATIKIES SANTORINI

Katikies Santorini

The Katikies Santorini staff still talks about guests Chen and Vivian's ultra-romantic engagement. As the couple dined at Katikies' Mikrasia restaurant, the concierge discreetly lit 200 candles, scattered roses and draped the words, "Will you marry me" across the rooftop located just under the restaurant. During dessert, the restaurant manager told the couple they simply must 'see the colors of the sky.' Vivian was met with the candles and roses; Chen took the ring out of his pocket. They now return every year for their anniversary.

Katikies Resorts: Santorini
Santorini, Greece
Reservations: +30 21089 94822
reservations@katikies.com

BALLYFIN'S EXTREME FOREST PICNIC

Ballyfin

When a famous French designer requested an outdoor picnic - in the forest of Ballyfin - General Manager Damien Bastiat was inwardly hesitant. Knowing the Irish weather, in late October, he thought through the many scenarios of 'what could go wrong.' But teaming up with a local company, Extreme Structures, Damien came up with a perfect combination. Of outdoor - and covered - forest picnic. Shakespearean.

Ballyfin
Co. Laois, Ireland
Reservations: +353 57 875 5866
info@ballyfin.com

VELAA PRIVATE ISLAND PAYS ATTENTION TO THE LITTLE THINGS

Velaa Private Island

Upon arrival to Velaa Private Island, a couple raved about their welcome drinks. She, a signature iced tea, "fantastic and very refreshing." He, a much-appreciated mojito. So days later, after snorkeling, the couple was happy to arrive to a private beach where they were greeted with cold towels and their now-favorite Velaa drinks - iced tea for her; mojito for him. The little things.

Velaa Private Island
Maldives
Reservations: +960 6565 000
reservations@velaaisland.com

LAYAN RESIDENCES HONORS MORNING RITUAL

Layan Residences by Anantara

Vacation doesn't necessarily mean gluttony or over indulgence. Many guests like to maintain their daily exercise and wellness rituals. Which is why, when the team at Layan Residences learned of a guest's desire to make her routine morning shakes, a display was set up just for her - spilling with fresh fruits. And blender of course.

Layan Residences by Anantara
Phuket, Thailand
Reservations: +66 76 317 250
phuketlayan@anantara.com

HOTEL ESPRIT SAINT GERMAIN A TRUE PARISIAN HOME

Esprit Germain

When a couple came to Hotel Esprit Saint Germain to celebrate their tenth wedding anniversary and asked for help in renewing their vows - at the hotel - the staff went into research mode. "This [vow renewal] is not at all a French tradition so we had to google how to do it, what needed to be said," says Hotel Esprit's Djenane Poidatz. "We organized a setup around the fireplace with champagne and rose petals; even invited guests to join us. It was a wonderful atmosphere as all the guests had a toast together. The hotel really felt like a "Parisian Home" filled with friends.

Hotel Esprit Saint Germain
Paris, France
Reservations: +33 1 5310 5555
contact@espritsaintgermain.com

GOLDEN DOOR HOSTS BIRTHDAY SURPRISE

Golden Door

"We had the opportunity of planning a joyful birthday surprise visit for a guest celebrating a milestone birthday year," Golden Door's Jen Edwards recalls. "Her husband and daughter flew in from San Francisco to surprise her for lunch on her birthday. Many of our wonderful guests that week joined in keeping the surprise a surprise. We arranged for flowers, champagne and gifts from our boutique. Her room was prepared for a beautiful birthday celebration and a lunch fit for a queen. She cried when she opened the door and saw her family present to spend if only a few hours."

Golden Door
San Marcos, CA
Reservations: (866) 420-6414
reservations@goldendoor.com

WHAREKAUHAU'S BONGO FOR CHRISTMAS

Wharekauhau

A few Christmases ago, Wharekauhau's General Manager Richard Rooney says he was tasked - with just three days notice - to find seven bongo drums so a family could continue its Christmas Day musical tradition. Of playing bongos. Never mind Christmas (summer in New Zealand) is peak season. A 15-minute helicopter flight to Wellington plus five hours banging on doors of music shops, second-hand stores, antique stores and some musician friends Richard knew resulted in exactly seven bongo drums. "Smiles, singing, laughing and 'bongo-ing' made the family's stay," says Richard. They now return every other year." So fun.

Wharekauhau Country Estate
Wellington, New Zealand
Reservations: +64 6 307 7581
reservations@wharekauhau.co.nz

EUSTATIA ISLAND SAVORS EVERY SECOND

Eustatia Island

Eustatia Island is known for its kite surfing. So it wasn't unusual for a guest to be excited to learn the sport. Unfortunately the wind did not cooperate. On departure day, however, the wind finally kicked up - and watersports instructor, Chris, was immediately on it. Confirming there was enough wind to surf, Chris knocked on the guest's room at sunrise (waking him up) and inviting him to 'get some kiting in and get him up on the board' before he left the island. The guest had an awesome kite session. And still in his wet board shorts, jumped in the boat to head to the airport. A massive smile on his face.

Eustatia Island
British Virgin Islands
Reservations: (646) 760-4340
stay@eustatia.com

THE GREENWICH HOTEL DELIVERS ON FIREWORKS

Greenwich Hotel

Fireworks on the Fourth of July are always an extravaganza. But especially in New York City and on the East River. So when a family wanted to experience the "quintessential summer experience," they turned to The Greenwich Hotel, where they were staying. And where the super-powers concierge managed - with only 24 hours notice - to charter a private sailboat on the East River, complete with catered dinner of lobster rolls, rose wine, even red-white-and-blue popsicles. Without doubt, the best view of the city's famous sky works. Love.

The Greenwich Hotel
New York City, NY
Reservations: (212) 941-8900
reservations@thegreenwichhotel.com

LE CHALET LOVES A PROPOSAL

Zannier Hotels: Le Chalet

Zannier Hotels' Le Chalet loves a good proposal. So when a guest asked for ideas for a romantic scenario - the hotel team suggested a helicopter trip to Mont-Blanc. The groom to be was thrilled with the idea. Except the weather on the scheduled day made the trip impossible. Determined, the groom postponed the couple's departure. Until finally, they touched down on a magical part of Mont-Blanc where, in the middle of the snow, he knelt down, ring in hand, and proposed. A few seconds later, Le Chalet's concierge (who had accompanied them) served two glasses of champagne. So sweet.

Le Chalet
Megève, France
Reservations: +33 (0) 4 50 21 01 01
contact@zannier.com

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