Janine Cifelli Representation
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What Jaj Loves
March 2020 Issue

Dear Friends,

The faces of JCR. There are the front-and-center faces, like myself and Lisa whom more and more of you are getting to know and work more closely with. There's Anthony, of course. And then there are the behind-the-scenes faces, equally important, and pictured here (from right to left): Michele, our sales coordinator; Caitlen, marketing manager, and Shari, writer and editorial director.

The same is true within our JCR collection. There are those whom travel advisors know and see often. And then there are those who've recently come onboard. Or work far from the limelight. In this issue, we introduce you to a few of them.

We also look forward to soon introducing two completely new faces and places: Grantley Hall, North Yorkshire, UK, and Xanadu, Zanzibar, which just recently joined our JCR family. More to come on both.

Warm Regards,
Jaj and team

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JCR Reward

Massages and picnic lunches on the beach are just a few of the complimentary hotel amenities you will receive when you mention the JCR Reward.

Please remember to mention the JCR Reward at the time of booking. Or send us an email at sales@janinecifelli.com

Contact Janine

jc@janinecifelli.com
(732) 473-9982
www.janinecifelli.com

SARAH CRUSE IS BACK TO CLAYOQUOT

Clayoquot Wilderness Lodge

Who says you can't go home. Not Sarah Cruse - who has resumed her position as general manager of Clayoquot Wilderness Resort. Sarah returns, with the 2020 season, after a successful term leading Dunton Hot Springs in Colorado. "Life takes you to unexpected places, but love brings you home," says Sarah. "Being reappointed as the GM at Clayoquot Wilderness Resort is a like a dream come true for me, returning to the most spectacular place in the world, to work with a team and property that holds my heart. It's good to be home."

Clayoquot Wilderness Resort
Vancouver Island, Canada
Reservations: (888) 333-5405
info@wildretreat.com

THE SAFARI COLLECTION'S NEWEST USA LINK

The Safari Collection: Giraffe Manor

Giles Pattison is no stranger to The Safari Collection. He previously managed Giraffe Manor in Nairobi, is familiar with The Safari Collection's other properties, knows Kenya intimately, and his wife, Jess, has been with the company for the past ten years. Now based in the UK, Giles will be working directly with the JCR team on all four hotels: Giraffe Manor, Sala's Camp, Solio Lodge and Sasaab. Welcome Giles.

The Safari Collection: Giraffe Manor
Nairobi, Kenya
Reservations: +254 731 914 732
info@thesafaricollection.com

HOTEL LE TOINY'S MAGICAL MARY LOU

Hotel Le Toiny

Hotel Le Toiny's Guest Relations Manager, Mary Lou, is the ideal person to know. Especially when looking for unique and in-demand tables in Saint Barth's best restaurants or just an out-of-the-box moment on the island. Mary Lou's love of the islands came early, when her mother used to sail through Polynesia with her as a young child. Saint Barth is now Mary Lou's home. And with her beautiful smile and kind heart, she is always eager to assist guests; make their stay magical.

Hotel Le Toiny
St. Barthelemy
Reservations: (800) 680-0832
reservations@letoiny.com

VELAA PRIVATE ISLAND'S HANDPICKED BUTLER

Velaa Private Island

Senior Butler Haz has been part of the Velaa family since the private island's pre-opening days. Handpicked for the role by owner Jiří Šmejc, Haz's positive demeanor, charming smile and willingness to go the extra mile - to create "Memorable Moments" - is well-known and deeply cherished by all his past and present guests. He's a guaranteed highlight of every trip.

Velaa Private Island
Maldives
Reservations: +960 6565 000
reservations@velaaisland.com

CONCIERGE A 'MUST' AT HOTEL ESPRIT SAINT GERMAIN

Hotel Esprit Saint Germain

Meeting Alberto - Hotel Esprit Saint Germain's concierge - is a 'must.' Alberto has been with the hotel for many years - is in love with Paris, and knows the 'it' restaurants and must-do activities. He constantly scours the Left Bank, Saint Germain area (by bike) to ensure he's not missing out on anything. But most importantly, he knows every inch of the hotel and understands guests' - and travel advisors' - needs. Always working to ensure a fabulous stay. A Parisian gem.

Hotel Esprit Saint Germain
Paris, France
Reservations: +33 1 5310 5555
contact@espritsaintgermain.com

NEW FACE ON BALLYFIN RESERVATIONS TEAM

Ballyfin

For a wee time, Reservations Coordinator, Colleen Goulding, split her time at Ballyfin between food & beverage, training in reservations and outside studies. But since graduating recently (in hotel & leisure management), Colleen joined the reservations team full-time. She now works alongside Deputy General Manager, Martina Yearsley, and Reservations Executive, Anita Meredith. Ballyfin's go-to reservations team.

Ballyfin
Co. Laois, Ireland
Reservations: +353 57 875 5866
info@ballyfin.com

THE GREENWICH HOTEL - DOORMAN WITH A SMILE

Greenwich Hotel

Outgoing, charismatic and known for his unconventionally charming haircut, Doorman Sydney Hollis excels at making Greenwich Hotel guests feel welcome and at home. He's also loved by colleagues, as he was recently voted "Employee of the Year" by the hotel staff. Eccentric in the best possible way, Sydney also has a knack for being spotted in the latest paparazzi photo ops.

The Greenwich Hotel
New York City, NY
Reservations: (212) 941-8900
reservations@thegreenwichhotel.com

SHEEN FALLS' RESERVATON LADIES

Sheen Falls

Meet Gillian and Bakarne - Sheen Falls Lodge's "Reservations Ladies." "Both bring a wealth of experience and knowledge to their roles and are valued members of the team," says Sheen Falls' Sheila King. "Gillian started as a receptionist and spent three years welcoming guests before transferring to the reservations department two years ago. Bakarne, originally from Spain, has been with us for five years. These are the ladies you need to know for any special requests or particular room set-up requirements. They make the room upgrade magic happen."

Sheen Falls Lodge
Co. Kerry, Ireland
Reservations: +353 64 6641600
info@sheenfallslodge.ie

GETTING TO KNOW GLENAPP'S GM

Glenapp Castle

Glennapp Castle wants the world - and travel advisors - to know about its fabulous general manager. John Orr. John has been at Glenapp since 2003 and was invited to join the board of directors in 2016. He lives on the estate with his wife, Tanya, and two children. John loves to welcome new and returning guests from all over the world. And seeks to provide all with a consistently high standard of service. His motto: "every day we quietly seek perfection."

Glenapp Castle
South Ayrshire, Scotland
Reservations: +44 (0)1465 831212
info@glenappcastle.com

FAMILY AFFAIR AT EUSTATIA ISLAND

Eustatia Island

Private. Exclusive. Eustatia Island, in the British Virgin Islands, employs a small but vibrant and attentive team. A team guests quickly come to know. Adore. And who welcome them in - to the Eustatia Island family.

Eustatia Island
British Virgin Islands
Reservations: (646) 760-4340
stay@eustatia.com


LAUCALA ISLAND'S ORGANIC FARM TEAM

Laucala Island

Laucala Island is more than an exquisite resort. It's also an organic farm - staffed by specialized farmers whose carefully tended crops inevitably make their way to the dining table. Included are free-range eggs, tropical fruits, wild vanilla, honey, herbs and a variety of vegetables from the hydroponic farm. The team contributes not only to Laucala's self-sufficient philosophy and sustainability, but also to the guest experience - via fun and welcoming farm tours.

Laucala Island
Fiji
Reservations: +679 888 0077
reservations@laucala.com

LEADER OF THE HOUSE AT BODYHOLIDAY

BodyHoliday

House Leader Anne-Marie is busy, as she simultaneously oversees and manages both the front office and housekeeping departments. Anne-Marie came to BodyHoliday with a wealth of experience working in the Caribbean in leadership positions - including Jamaica, the Turks and Caicos, and most recently, the pre-opening of a luxury boutique resort and spa in Belize. She's also managed an award-winning dive center and tour company. A good face to know.

The BodyHoliday
St. Lucia
Reservations: (800) 544-2883
u.s.reservations@sunsweptresorts.com

TIERRA'S SENIOR GUEST EXPERIENCE EXEC

Tierra Atacama Hotel and Spa

Travel advisors who have booked Tierra hotels - Atacama, Patagonia and Chiloe - most likely know her name - Lycette Scott, Tierra's senior guest experience executive. Lycette oversees all bookings and is extremely detail-oriented with a great attitude, always willing to help. She understands, too, the logistics of traveling between Tierra's hotels and the high standards of Tierra's clients. An advisor's best friend when booking Chile.

Tierra Atacama Hotel & Spa
San Pedro de Atacama, Chile
Reservations: (800) 910-0865
info@tierraatacama.com

JL BAR'S UNMATCHED EXPERIENCE

JL Bar Ranch Resort and Spa

Kayla Gonzalez has been working for The JL Bar Ranch Resort & Spa since its inception. And has an unmatched wealth of experience on West Texas bookings. Kayla loves the sunny climate the Hill Country has to offer, and is confident, knowledgeable and always focused on guests' needs. Getting to know her guests and understanding their expectations is an essential part of the process as in her opinion, no size fits all. Especially in Texas.

JL Bar Ranch, Resort & Spa
Sonora, Texas
Reservations: (855) 414-3337
guestservices@jlbar.com

LAYAN WELCOMES NEW VP

Layan Residences by Anantara

Welcome Giulio Stix, who recently joined the Layan Residences team - as the vice president of Luxury Sales & Marketing. In his new position, Giulio will be a crucial support in overseeing and implementing the Residences' sales and marketing strategy. In addition, he will lead the luxury sales activities on behalf of all Minor Hotels Residences properties. Welcome Giulio.

Layan Residences by Anantara
Phuket, Thailand
Reservations: +66 76 317 250
phuketlayan@anantara.com

ALL GREEK TO KATIKIES' RESERVATIONS SUPERVISOR

Katikies Santorini

There's nothing about Greece - or Katikies hotels - that Katerina Tzavara can't answer. A traveler herself for many years, and now the reservations supervisor for eight Katikies properties, Katerina knows the options - and secrets - of each Katikies destination. Katerina is also responsible for the concierge issues related to each Katikies' hotel. All of which she provides with a smile. Bravo.

Katikies Santorini
Oia, Santorini, Greece
Reservations: +30 21089 94822
reservations@katikies.com

PHUM BAITANG FLAWLESS EXECUTION

Zannier Hotels: Phum Baitang

As the executive assistant manager at Phum Baitang, Phirith Suos is second in command. He personally monitors guests' stays - immersing them into the most unexpected and engaging experiences the destination has to offer. Both inside and outside the hotel. Phirith makes it his mission to ensure guests make the most of their stay in Cambodia. And that all arrangements are flawlessly executed.

Phum Baitang
Siem Reap, Cambodia
Reservations: +855 (0) 63 961 111
contact@zannier.com

TRUEVAIL'S FACE BEHIND THE WORDS

Truevail

Every month, Truevail publishes a punchy travel newsletter. Written by seasoned writer, Bonnie Steele. A magazine editor for many years, Bonnie says she loves "keeping up on the latest travel trends and researching what's happening in the hospitality industry. I'm always amazed and grateful for the travel tips I get from travel advisors. There's nothing better than getting insider knowledge about a destination before you visit."

Truevail
Travel Innovation
(877) 346-9663
anthony@truevail.com

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